COVID-19: Libraries Support and Information

Quick links



  • Librarians continue to be available for remote consultations and online chat.
  • If you have borrowed items that need to be returned, you can do so at the Rush Rhees Library and Carlson Library book drops, or at the Rush Rhees Q&i desk during open hours.
  • All requests for physical materials requested through the online catalog may be picked up in Rush Rhees during open hours. 

Staff presence is currently limited. For the most prompt service, please contact us by email at RCLQ& or through our chat service.


Student support


Faculty support 

  • Digitization of Print Materials may be requested through our Digitization Service. All scanning/digitization performed by the libraries must fall within Fair Use standards.  

  • Alternate Course Materials. When course materials are not available in an electronic format and cannot be digitized, our subject librarians can help you…  

    • Identify and access alternative resources  

    • Develop virtual activities and assignments and facilitate online interaction and engagement  

  • Software, tools, and more. Our librarians can also help you discover and use relevant—and possibly critical—software for audio/video and collaborative needs. Feel free to reach out to your subject librarian to learn how to identify and use tools that could further ease the online transition of and/or enhance your instruction.  


Study spaces

What you need to know: 

  • Seating may be limited, which is why we ask that you limit your use to two hours

  • Masks must be worn at all times

  • You must maintain a six-foot distance from others 

  • Food is not allowed  

  • All beverages must be covered. When consuming beverages, pull your mask up from your chin, take a drink, and then recover your nose and mouth

  • Study tables have markers that indicate seats that follow physical distancing guidelines

  • You will be asked to disinfect your own spaces; cleaning supplies are available

  • Unattended belongings left in a space for longer than 30 minutes may be removed by library staff in accordance with library policy

The following libraries will be open by appointment only: 


Access to physical materials

  • All undergraduate and graduate students, faculty, and staff may request physical materials through the online catalog. Items may be picked up—with ID—in Rush Rhees Library. You will receive an email notification when your items are ready.
  • Access to Art/Music Library, Robbins Library, POA, and RBSCP collections may be arranged by appointment.


Interlibrary loan (ILL)   

  • Regular ILL service is available. We are accepting requests for physical and electronic materials.
  • To submit a request:
    • Visit and click on the “Login with NetID” button.
    • The first time you log in, you will need to register and select River Campus as your pick-up location.
    • Once logged in, you will see a menu on the left-hand side of your screen. Under “New Request,” click on the item type you are requesting. Please provide us with as much information as possible.
    • For help, please email


Checked out materials 

  • Checked out items may be returned at the exterior book drop near the Library Road entrance to Rush Rhees Library, in the book drop outside the Carlson Library entrance or at the Q&i desk in Rush Rhees.

  • If you need to return items to the River Campus Libraries but have already left campus and do not plan to return, you may mail University and ILL materials back to:

    • ​​​​​​University of Rochester Rush Rhees Library
      755 Library Road 
      Attn: Patron Services
      Rochester, NY 14627-0055
  • Please note: Media Mail® through the United States Postal Service is a cost-effective option for sending materials back to the library. For more information on this service, visit:


Talk to a librarian 

You’re not on your own!  

  • We encourage you to schedule an appointment with a subject librarian.   

  • You can also use the “Chat live” function on this website to talk to library staff who are available: 

    • from 9 a.m. to 5 p.m. EST, Monday through Friday

    • from 9 a.m. to 5 p.m. EST on Friday. After hours? Please contact us.  

  • You can also see who is online on the public on-call schedule


General information

  • Online services and resources are still available. Please see the library’s services page for more detail.
  • Library staff and subject librarians are available and ready to help you find electronic alternatives to any print material you needed. If you have questions or would like assistance see the Talk to a librarian section below.


Library events 

The River Campus Libraries is currently offering events remotely as needs arise. You can find currently scheduled events here. 


COVID-19 stories

  • Archiving our COVID Stories. To help preserve this unprecedented time in our history, the University Archives are asking students, faculty, staff, alumni, and friends of the University to submit reflections, photographs, drawings, journal entries, social media posts, video and audio recordings, and more.